Delivery

PROCESSING TIME | 1 business day

  • You will receive a notification when your order is ready for shipping.
  • Parcel tracking will be sent when your order is ready for despatch.

LOCAL PICKUP | Monday to Friday 11am to 3pm

  • Select 'free pickup' at checkout to pick up your order in-store.
  • An email or SMS notification will be sent when your order is ready for collection.
  • Currently not available with Apple Pay and Google Pay (see below).

SYDNEY | 1-2 business days

  • Shipping charges for your order will be calculated at checkout.
  • Free express delivery in Sydney for orders of $199 or more.
  • Free delivery option not available with Apple Pay and Google Pay (see below)

NATIONAL | 2-3 business days

  • Shipping charges for your order will be calculated at checkout.

RURAL & REMOTE | 7-10+ business days

  • Delivery times to rural and remote areas can vary, please contact us for more information.

SHIPPING TO P.O BOXES

  • Available for small to medium parcels only.
  • Large, heavy or bulky parcels cannot be shipped to Australia Post PO Boxes or Parcel Collect.

HAVE MORE QUESTIONS? | Get in touch with the team

  • Phone 1300 722 578
  • Email support@packstore.com.au
* Unfortunately, Apple Pay and Google Pay do not support Local Pickup or Free Delivery. Please checkout with Paypal, Debit or Credit Card to activate these options.


SHIPPING FAQ

When will you ship my order?

  • Orders are processed within 1 business day. You will receive a notification when your order has been processed and is ready for despatch.

How will my order be shipped?

  • Your order will ship with local/national couriers or Parcel Post. The carrier will send you parcel tracking information after collecting your order and again during transit.
  • We will select the most efficient shipping service based on your order size, weight and delivery location. 

    When will I receive my order?

    • Sydney 1-2 business days
    • Melbourne, Brisbane and other metro areas 2-3 business days
    • Regional, Rural and Remote areas can vary between 5-14 business days pending location. 
    • Please contact us if you would like more information about delivery services to your area.

      How much does delivery cost?

      • Shipping is calculated at checkout based on your order weight/size and the delivery location.
      • Additional shipping charges may apply for regional, rural and remote areas.
      • Please get in touch with our team at 1300722578, if you would like to discuss delivery options and pricing. 

        How will I know that you have received my order?

        • You will receive a notification via email immediately after checkout.
        • The carrier will send you notifications on collection and during transit.
        • Notifications will be sent to the email or mobile phone number provided at checkout. 
        • On fulfilling your order, we will email your tax invoice and include a printed copy within your parcel.
        • If you require additional copies of your tax invoice, please contact us. 

          What if I require an urgent delivery?

          • No problem, please contact us via email at sales@packstore.com.au or call 1300722578 to speak with a member of our team. 
          • Additional charges may apply for custom or priority delivery services.

            Can I pick up my order?

            • Absolutely, please select 'Free Pick-Up' at checkout.
            • Wait for our email/sms notifications to confirm your order is ready for collection.
            • In-store pickup is available between 11am and 3pm, Monday to Friday