Delivery

When will you ship my order?

  • Orders are processed within 1 business day. You will receive a notification when your order has been processed and is ready for despatch.

How will my order be shipped?

  • Your order will ship with local/national couriers or Parcel Post. The carrier will send you parcel tracking information after collecting your order and during transit.
  • We will select the most efficient shipping service based on your order size, weight and delivery location. 

When will I receive my order?

  • Sydney 1-2 business days
  • Melbourne, Brisbane and other metro areas 2-3 business days
  • Regional, Rural and Remote areas can vary between 5-14 business days pending location. 
  • Please contact us if you would like more information about delivery services to your area.

How much does delivery cost?

  • Shipping is calculated at checkout based on your order weight/size and the delivery location.
  • Additional shipping charges may apply for regional, rural and remote areas.
  • Please get in touch with our team at 1300722578, if you would like to discuss delivery options and pricing. 

How will I know that you have received my order?

  • You will receive a notification via email immediately after checkout.
  • The carrier will send you notifications on collection and during transit.
  • Notifications will be sent to the email or mobile phone number provided at checkout. 
  • On fulfilling your order, we will email your tax invoice and include a printed copy within your parcel.
  • If you require additional copies of your tax invoice, please contact us. 

What if I require an urgent delivery?

  • No problem, please contact us via email at sales@packstore.com.au or call 1300722578 to speak with a member of our team. 
  • Additional charges may apply for custom or priority delivery services.

Can I pick up my order?

  • Absolutely, please select 'Free Pick-Up' at checkout.
  • Wait for our email/sms notifications to confirm your order is ready for collection.
  • In-store pickup is available between 11am and 3pm, Monday to Friday