PROCESSING TIME | 1 business day
- You will receive a notification when your order is ready for shipping.
- Parcel tracking will be sent when your order is ready for despatch.
LOCAL PICKUP | Monday to Friday 11am to 3pm
- Select 'free pickup' at checkout to pick up your order in-store.
- An email or SMS notification will be sent when your order is ready for collection.
- Currently not available with Apple Pay and Google Pay (see below).
SYDNEY | 1-2 business days
- Shipping charges for your order will be calculated at checkout.
- Free express delivery in Sydney for orders of $199 or more.
- Free delivery option not available with Apple Pay and Google Pay (see below)
NATIONAL | 2-3 business days
Shipping charges for your order will be calculated at checkout.
RURAL & REMOTE | 7-10+ business days
Delivery times to rural and remote areas can vary, please contact us for more information.
SHIPPING TO P.O BOXES
- Available for small to medium parcels only.
- Large, heavy or bulky parcels cannot be shipped to Australia Post PO Boxes or Parcel Collect.
HAVE MORE QUESTIONS? | Get in touch with the team
- Phone 1300 722 578
- Email firstname.lastname@example.org
When will you ship my order?
Orders are processed within 1 business day. You will receive a notification when your order has been processed and is ready for despatch.
How will my order be shipped?
- Your order will ship with local/national couriers or Parcel Post. The carrier will send you parcel tracking information after collecting your order and again during transit.
- We will select the most efficient shipping service based on your order size, weight and delivery location.
When will I receive my order?
- Sydney 1-2 business days
- Melbourne, Brisbane and other metro areas 2-3 business days
- Regional, Rural and Remote areas can vary between 5-14 business days pending location.
- Please contact us if you would like more information about delivery services to your area.
How much does delivery cost?
- Shipping is calculated at checkout based on your order weight/size and the delivery location.
- Additional shipping charges may apply for regional, rural and remote areas.
- Please get in touch with our team at 1300722578, if you would like to discuss delivery options and pricing.
How will I know that you have received my order?
- You will receive a notification via email immediately after checkout.
- The carrier will send you notifications on collection and during transit.
- Notifications will be sent to the email or mobile phone number provided at checkout.
- On fulfilling your order, we will email your tax invoice and include a printed copy within your parcel.
- If you require additional copies of your tax invoice, please contact us.
What if I require an urgent delivery?
- No problem, please contact us via email at email@example.com or call 1300722578 to speak with a member of our team.
- Additional charges may apply for custom or priority delivery services.
Can I pick up my order?
- Absolutely, please select 'Free Pick-Up' at checkout.
- Wait for our email/sms notifications to confirm your order is ready for collection.
- In-store pickup is available between 11am and 3pm, Monday to Friday